Q: Will my Soundtoys 5 Academic license expire when I graduate?Ī: Nope! We don't keep track of that information either. Q: Do you offer other payment methods than PayPal?Ī: Not at this time, unfortunately, but we're working on it! Licensing & Activation Please let us know if you confirm that you've been charged twice. See if your account balance actually reflects two charges, or just one. Q: I got double-charged for this, can you refund me?Ī: Double-check that double-charge! Same as explained above - it might just be the initial hold and the final charge. You'll receive an email after this with details on your status.Īdditionally, you may find two statements in your account history after being approved one is the hold and the other is the charge, but only the charge will affect your account balance. If we approve the order you will be charged, but the hold will be dropped if the application is denied. Where's my license?Ī: We have to approve of your application first! The payment you submitted is just a hold, and your account has not been officially charged. Can I still get the discount?Ī: Good one, but sorry no, that's not an accredited institution.
Can I use their information but use my iLok account and still get the discount? Q: I'm not in school anymore, but my partner/relative/friend is and doesn't work with audio. To be as fair as possible, we only accept orders that prove active enrollment. Q: I just graduated a month ago, can I still get this discount?Ī: We're sorry, but no. Image-to-text and translation technology have gotten pretty good, so we can still get more details out of it if we need to. Will you still accept it?Ī: Yes, as long as there are dates confirming you're currently enrolled.
Educators on the other hand do need to be using audio software in their teaching to qualify for the discount. Q: Do I need to be studying music or audio production to qualify?Ī: Nope! Any area of study at an accredited institution is fine. If you are a teacher or administrator setting up workstations at an institution, ask us about our site licensing and let us know how many seats you want to fill. Q: Can I purchase more than one Soundtoys 5 Academic bundle license?Ī: Not if you're a student. Q: Do you retain my enrollment info and/or ID submitted with the order application?Ī: Nope, those files get deleted once your request is approved or denied.
Q: Do you offer academic pricing on individual products?Ī: No, the discount is only available with the full bundle.
Q: Can I upgrade to the Soundtoys 5 Academic bundle?Ī: No, we do not offer upgrade paths to the Soundtoys 5 Academic bundle since it's already significantly discounted. The following questions and answers aim to provide additional information. For standard details and specifications you can visit the Soundtoys 5 Academic bundle page here, or submit an order application here. If a buyer is excluded or not will be decided by the administration team.The Soundtoys 5 bundle is available at a discounted rate for students enrolled in an accredited institution or educators who use the plugins as tools in their teaching. Please note that accidental buys can be a reason for being excluded from this platform. If you bought this item accidentally and want out of the contract, please contact the seller and inform him about it.
If the seller is offering you an unregistered license, we advise not to take it, claim your money back via the PayPal buyer protection and inform us under The reason we do not allow unregistered licenses to be sold is that they are often not meant to be resold, because they were given away for free or as part of a promotion, a purchase or a magazine. The seller is offering me an unregistered license Please ask him/her if you are in doubt about the details of the transfer.Ĥ. It is important that you communicate well and politely with the seller.
The processing time of the developer may vary it usually takes less than a week. This depends not only on the seller, but also on the developer, who has to process the transfer request of the seller. How long does it take for the seller to transfer the license? Please consider that most Knobcloud-users are not professional sellers.ģ. If the seller is not showing signs of life, you can claim your money back via PayPal. I have already paid, but the seller is not responding PayPal buyer protection fees are included in the price.Ģ. If you haven´t done so already, please go to your PayPal-account and transfer the payment to the seller.